Conveying Value: Are You Prepared?

Mike Nicodemus, Vice President, Cremation Services, NFDA
Melissa Posey Loose, Training and Development Manager, NFDA
What do you say when a family you are serving says “We don’t want a service?” Join us to discuss how you and your staff can better convey value to the families you serve. Learn how using effective dialog on the phone, in person and online helps to lead the conversation and provide options. Don’t miss this opportunity to educate yourself and be prepared for the next family you serve!

Duration: 57:31